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14-DAY REFUND POLICY

Try Pro with room to change your mind.

When live payments are enabled, eligible first-time ProductPack purchases may be refunded within 14 calendar days.

Eligibility

Refunds are normally available for first-time annual and lifetime purchases requested within 14 calendar days of the original purchase. Renewals should be canceled before their renewal date.

How to request a refund

Live payments are not currently enabled. Before launch, ProductPack will publish a monitored support channel for requests from the checkout email address with the order identifier. Never send complete card information.

Processing

Approved refunds are issued through the original payment method. Banks and payment providers determine when the credit appears. Refunded licenses are deactivated.